Frequently Asked Questions
Everything you need to know about our sustainable carry solutions.
What materials are GOT BAG products made from?
Our bags are crafted from Ocean Impact Plastic. We collect plastic waste from the ocean and coastal areas, which is then recycled into high-quality polyester yarn to create our durable, water-resistant products.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are GOT BAG products waterproof?
Most of our products feature a PFC-free waterproof coating and taped seams, making them highly water-resistant and suitable for heavy rain and outdoor adventures.
Do you offer a warranty on your bags?
Yes, we provide a 2-year warranty covering any manufacturing defects in materials or workmanship. We stand behind the quality and longevity of our recycled gear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.